My collaborator or recipient can't download a track
Almost always because downloads are switched off for that Playlist.
If someone can play your tracks but can't download them, the Playlist most likely has downloads turned off — that's the default.
Switch downloads on
- From the main menu, open Playlists and open the one they're using.
- Go to its settings and switch on the download option.
- Ask them to refresh the page — a download control will now be available.
Other things to check
- Make sure they can actually open the Playlist first — if it's restricted, they need to be invited and verified. See My recipient can't open the Playlist.
- Confirm they're looking at the right Playlist — downloads are set per Playlist, so one may allow them while another doesn't.
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