My recipient can't open the Songbox or keeps being asked for a PIN
Usually an email mismatch, a new device, or a revoked or expired invite.
For restricted Songboxes, a few everyday things can trip recipients up. Here's what to check.
They're being asked for a PIN every time
A PIN is tied to the device and browser someone uses. If they switch device, use a private/incognito window, or clear their browser, they'll verify again. Asking them to reopen the link in their normal browser usually settles it.
They can't get in at all
- Email mismatch — they must use the exact email address you invited. A different address won't be recognised.
- Access was revoked — from the main menu open Songboxes, open the Songbox, check its access settings, and restore them if needed.
- The invite has expired — send a fresh invite to bring them back in.
- No PIN arrived — ask them to request it again and check their spam folder.
If they tried several times in quick succession, they may be briefly asked to wait before requesting another PIN. A short pause clears this.
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