Advice and answers from the Songbox Team

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Download your own tracks

Get a copy of the tracks in your catalogue whenever you need one.

Downloads May 25, 2026

Writer splits and royalty shares

Record each writer's share of the songwriting — their royalty split — with shares that add up to 100%.

Collaborators, Writers & Teams May 25, 2026

Password-protect a Songbox

Add a single password that everyone enters before they can open a Songbox.

Sharing & Privacy May 25, 2026

How recipients verify with a PIN

For restricted Songboxes, recipients confirm their email and enter a one-time PIN on each new device.

Sharing & Privacy May 25, 2026

My recipient can't open the Songbox or keeps being asked for a PIN

Usually an email mismatch, a new device, or a revoked or expired invite.

Sharing & Privacy May 25, 2026

My collaborator or recipient can't download a track

Almost always because downloads are switched off for that Songbox.

Downloads May 25, 2026

My custom link says it's unavailable

Custom links must be unique, so a name in use elsewhere can't be reused.

Creating & Customising Songboxes May 25, 2026

Publish, hide and archive Songboxes

Control whether a Songbox is live, tucked away, or kept for later.

Creating & Customising Songboxes May 25, 2026

Restrict access and invite people by email

Lock a Songbox to specific people and invite them by email address.

Sharing & Privacy May 25, 2026

Public vs restricted Songboxes

The difference between a Songbox anyone with the link can open and one limited to invited people.

Sharing & Privacy May 25, 2026

Accept an invitation to join an account

Been invited to collaborate? Here's how to join and get started.

Collaborators, Writers & Teams May 25, 2026

Let recipients download from a Songbox

Downloads are off by default — switch them on per Songbox when you want listeners to keep a copy.

Downloads May 25, 2026

How to share a Songbox

Publish a Songbox and send its link to anyone you like.

Sharing & Privacy May 25, 2026

Bulk download tracks

Select several tracks and download them together.

Downloads May 25, 2026

Duplicate a Songbox

Reuse a Songbox you like as the starting point for a new one.

Creating & Customising Songboxes May 25, 2026

Export your reports as a spreadsheet

Download your visit and track data as a CSV to analyse or share.

Analytics & Insights May 25, 2026

Customise the look and feel of a Songbox

Set a banner, artwork and colours so a Songbox matches your style.

Creating & Customising Songboxes May 25, 2026

Set a custom link for your Songbox

Give a Songbox a tidy, memorable web address.

Creating & Customising Songboxes May 25, 2026

Collect emails with an invite wall

Ask visitors for their email before they open a Songbox, so you know who's listening.

Sharing & Privacy May 25, 2026

Publishers, PROs and cuts

Record publishing details for royalty registration, and track which songs have been cut.

Collaborators, Writers & Teams May 25, 2026