Advice and answers from the Songbox Team

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Download your own tracks

Get a copy of the tracks in your catalogue whenever you need one.

Downloads May 25, 2026

Publishers, PROs and cuts

Record publishing details for royalty registration, and track which songs have been cut.

Collaborators, Writers & Teams May 25, 2026

Restrict access and invite people by email

Lock a Songbox to specific people and invite them by email address.

Sharing & Privacy May 25, 2026

Bulk download tracks

Select several tracks and download them together.

Downloads May 25, 2026

My custom link says it's unavailable

Custom links must be unique, so a name in use elsewhere can't be reused.

Creating & Customising Songboxes May 25, 2026

My collaborator or recipient can't download a track

Almost always because downloads are switched off for that Songbox.

Downloads May 25, 2026

Set up your link in bio

Create a single tidy page that points fans to all your links.

Analytics & Insights May 25, 2026

Delete your account

How to close your account, and what happens to your music when you do.

Your Account & Profile May 25, 2026

What happens when a payment fails

It depends whether it's your first charge after a trial or a renewal for an existing subscription.

Plans, Trials & Billing May 25, 2026

How recipients verify with a PIN

For restricted Songboxes, recipients confirm their email and enter a one-time PIN on each new device.

Sharing & Privacy May 25, 2026

Accept an invitation to join an account

Been invited to collaborate? Here's how to join and get started.

Collaborators, Writers & Teams May 25, 2026

Export your reports as a spreadsheet

Download your visit and track data as a CSV to analyse or share.

Analytics & Insights May 25, 2026

Manage your songwriters (roster)

Build a saved list of your co-writers and songwriters so you can credit them and set their royalty splits in a couple of...

Collaborators, Writers & Teams May 25, 2026

Collect emails with an invite wall

Ask visitors for their email before they open a Songbox, so you know who's listening.

Sharing & Privacy May 25, 2026

Save, import and reply to submissions

Keep the ones you like, bring tracks into your catalogue, and send feedback.

Receiving Music (Submissions) May 25, 2026

Customise the look and feel of a Songbox

Set a banner, artwork and colours so a Songbox matches your style.

Creating & Customising Songboxes May 25, 2026

How to share a Songbox

Publish a Songbox and send its link to anyone you like.

Sharing & Privacy May 25, 2026

Duplicate a Songbox

Reuse a Songbox you like as the starting point for a new one.

Creating & Customising Songboxes May 25, 2026

Pause your subscription

Take a break without losing your account — you're not charged while paused.

Plans, Trials & Billing May 25, 2026

Turn on submissions to receive music

Open a channel so writers and artists can send tracks straight to you.

Receiving Music (Submissions) May 25, 2026